Return/Refund Policy

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at sminkgoteborg@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sminkgoteborg@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the situation.

Exceptions / non-returnable items
As some of out items are spiritual, it is very important that we protect the energy and/or integrity of our products. Liquid items can not be returned, no exceptions. This includes but is not limited to; body washes, bath waters, oils, colognes, lotions, room sprays, etc.

We also do not accept returns for bath salts, bar soaps or incense of any kind. 

Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges are allowed only for damaged goods within 7 days of receiving product.
The fastest way to ensure you get what you want is to send in proof of damaged goods to sminkgoteborg@gmail.com, along with your order number. We will contact you within 24 hours.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.